Reviews

Extremely pleased by the service of Riverside Heating and Air and Michael Williams. He was friendly, extremely competent and answered all of our questions. We highly recommend Riverside Heating and Air!

The technical was very professional. Joshua provided excellent customer service and went above the call of duty to explain what was wrong with my HVAC. Joshua is the technical I would recommend to other customers because you can tell he takes pride in providing the best service to customers. Joshua is reason I would contact Riverside again for my any other services that need to be repaired. Excellent customer service!

I would highly recommend Riverside Heating and Air. Joshua is one most experienced and nicest technicians you will ever encounter. Top Notch! 5 stars!

Their tech Justin came by to help us with our heater. It had been a year since someone had lived in our house, and the pilot light needed to be relit. He came by, did the task and charged a very reasonable amount for the simple service, while being great the whole time. 10/10, give him a raise

Shout out to Riverside H&C. Particularly Joshua who assisted me over the phone to get my unit back on. A power switch that had inadvertently been cut off was the problem. Joshua walked me through the trouble shooting of why units thermostat was not on.Thanks to Riverside Heating & Air!

I just moved to the area from Fl, to a house with no working heat (surprise) and it snowed the same day! Josh was amazing, came out got the heat working, helped me remove the battery from a rogue house alarm AND a beeping firm alarm. Climbed a ladder and switched the direction of the vents to improve air flow. He explained that he would have to order a part to completely fix the unit. While waiting on the part the heat went out again. I let him know and without hesitation he made time to come by after hours to get the heat back on. I think saying he has gone above and beyond may be an extreme understatement. In addition he was extremely polite, friendly and professional. I wish I could give more than 5 stars! Definitely recommend this company to anyone in need service.

Riverside did a fantastic job documenting our system. Justin M. was VERY thorough and he spent proper time to assess our systems ductwork. He communicated everything very well in terms I could understand! I cannot thank Justin and Riverside enough.

Such wonderful customer service! I needed help quickly on a cleaning and inspection and they were prompt and extremely communicative throughout the entire process. Very well priced - much lower than most competition. Absolutely thrilled with their service and will recommend to all my friends and family in CSRA!

I've used this company 3 times and I've always been treated fairly. I will say when you have an outage and need an HVAC company, it feels like rolling the dice but I think these guys are a safe bet. Last tech I had was Josh and I felt like he was very fair and kept me informed throughout and he communicated very clearly and frequently so I always knew where things stood.

After hurrican Helene ripped thru Augusta,I discovered a tree had damaged my HVAC system.I called Riverside.They were busy but still managed to come out and estimate the situation the next day.We agreed upon a date to get started on repairs. Just call Riverside. You'll be glad you did.

I had my heating system checked today by Riverside Heating & Air Conditioning and the Technician that checked it did a wonderful job. I don’t get his name but he got here around 5:45pm and left about 6:15pm 30 minutes and he had the wife and I nice and warm on this chilly day. Thank you Riverside Heating for such excellent service.

Very professional people, and great service. I will recommend them anytime.

We are very pleased with the service from Riverside Heating and Cooling. Justin, our technician, was pleasant, professional, and prompt. He did everything we requested and even let us know about a previous mistake from another company. Thank you!

Response was quick. Matt the technician knew exactly what to do. He was pleasant and professional. Charge was very reasonable. Will definitely use Riverside again and again.

I appreciate David taking the time to reach out and address my concerns about my updated 3-star review, as well as his effort to make things right. An owner like him, who genuinely cares about customer feedback and satisfaction, will always earn my business. Thank you! I decided to call Riverside Heating and Air again because of the great service I received in the past. Unfortunately, this experience didn’t live up to my expectations. I started having issues with my upstairs heating—it wouldn’t stay on. I submitted a service request and received a call fairly quickly on a Sunday. Justin, the technician, informed me that there would be a $125 fee for a Sunday visit, which I agreed to, as long as he could diagnose the issue with my unit not staying on. After his evaluation, Justin said he had to shut off the gas due to a cracked heat exchanger (which I understand is a safety concern). However, when I asked why the system wasn’t staying on—the issue I called about—he wouldn’t provide an explanation, despite the fee I paid for a proper diagnosis. After he left, I also discovered that he had unplugged the wiring to my smart thermostat at the main unit, which seemed unrelated to the evaluation of the heat exchanger. I’m disappointed because I feel I didn’t receive a thorough evaluation of the problem I originally contacted them for. I cannot recommend Riverside Heating and Air Conditioning enough! From the moment I reached out, their service was nothing short of exceptional. David came out within minutes (yes, minutes!) of my inquiry about getting a new unit installed and provided a very reasonable quote on the spot. The installation process was handled by Matt, who was absolutely fantastic. His professionalism, attention to detail, and dedication to getting the job done right were impressive. The entire process was seamless, and I couldn’t be happier with the outcome. If you’re looking for prompt, reliable, and high-quality HVAC service, Riverside Heating and Air Conditioning is the way to go. Thank you, David and Matt, for your outstanding work!

Josh M. Is a great technician! Does a great job ensuring he diagnosis all potential issues and explains them very well. Josh M. goes above and beyond! Thanks Josh!

Excellent service. Very courteous and cleaned up. Ery well.

We appreciate every asect of this company. Our technician, Joshua, was on time for the appointment, explained to the problem to use and advised us of the next steps.

Riverside did a great job installing two new HVAC units. Team was professional, and price beat the typical costs for similar units. I contacted them on Tuesday, and by Thursday the units were in place.

Riverside Heating and Air Conditioning saved me this summer. They were fast, courteous and professional. Clint had my AC working again in no time. Thank you so much! Thanks to Justin and Josh for helping me get my HVAC prepared for an upcoming winter storm. They fit me in their schedule, were early and did a thorough job. Thanks again!

Josh came out and checked my Mini splits for me he did an amazing job and made sure to have both my heaters up and running before he left. He was very professional and was extremely helpful!

Michael Williams was such a pleasure to work with. He was there promptly and completed the repairs on my central air unit professionally and effectively. Thank you again!

I had my semi-annual servicing of my unit today. The technician was extremely professional and knowledgeable. Although my appointment was 2:00PM to 4:00PM, he called around 12:30 PM to see if he could come early. I agreed and he came around 1:30 PM. He did a through job of cleaning the unit and finding a copastor needing replacing.

I recently had the pleasure of working with Justin from Riverside Heating and Air, and I can't recommend him highly enough! From the moment he arrived, his professionalism and expertise were evident. He took the time to thoroughly assess my heating and air conditioning system, explaining everything in clear terms that I could understand. Justin was not only knowledgeable but also incredibly friendly and approachable. He answered all my questions with patience and provided valuable advice on maintaining my system for optimal performance. The service was prompt, and he completed the job efficiently without compromising on quality. What impressed me the most was Justin's commitment to customer satisfaction. He went above and beyond to ensure that everything was working perfectly before he left. If you're in need of HVAC services, I highly recommend reaching out to Riverside Heating and Air and asking for Justin. You won't be disappointed!